Return of Goods

Terms and Conditions for Returns

1    Withdrawal from the Contract by the Buyer – Consumer

1.1    This Section 1 applies exclusively to Buyers who, when concluding the Purchase Contract, do not act within the scope of their business activity within the meaning of Section 419 of the Civil Code. The Buyer – Consumer has the right to withdraw from the Purchase Contract without giving a reason and without any penalty within 14 days from:

• the receipt of the Products by the Buyer or a third party designated by them (other than the carrier), or
• the receipt of the last delivery of the Products by the Buyer or a third party designated by them (other than the carrier) in the event that the Buyer ordered various Products within one Order, but the Seller delivered them separately in two or more deliveries, or
• the receipt of the last item or part of the Products by the Buyer or a third party designated by them (other than the carrier) in the event that the Seller delivers Goods consisting of several items or parts in installments.

1.2    To meet the withdrawal deadline, it is sufficient to demonstrably send the withdrawal notice to the Seller before the expiry of the relevant 14-day period. The recommended method of withdrawal from the Purchase Contract under this section is a written withdrawal sent either by regular mail to the delivery address specified in the contact section or via email to the Seller's electronic address listed on the E-shop website. Other possible methods of withdrawal from the Purchase Contract include withdrawal made by phone to the Seller's telephone contact listed on the E-shop website, or in person at the registered office of the Seller. In the withdrawal notice, the Buyer is obliged to state their first and last name, Order number, and the date the Order was sent (date of purchase).

1.3    In addition to other reasons stipulated by applicable legal regulations, the Buyer is not entitled to withdraw from the Purchase Contract if:

• the subject of the purchase were Products modified according to the wishes of the Buyer or for their person, as well as perishable Products,
• it concerns the delivery of newspapers, periodicals, and magazines,
• it concerns the delivery of a computer program, if the Buyer broke their original packaging before withdrawal,
• it concerns the delivery of digital content (computer program), if it was not delivered on a tangible medium and was delivered with the prior express consent of the Buyer before the expiry of the withdrawal period,
• the goods were irreversibly mixed with other goods after delivery,
• the goods were irreversibly modified after delivery,
• or if the goods, due to their nature, can no longer be safely returned to the original state in which they were received by the consumer,
• in other cases specified in Section 1837 of the Civil Code.

1.4    In the event of withdrawal from the Purchase Contract, the Buyer is obliged to return the Products with all accessories and complete documents (proof of purchase, manual, warranty card) marked with the Return Merchandise Authorization (RMA) number according to the Terms and Conditions, to the address of the Seller's registered office, no later than 14 days from the withdrawal, without any further request from the Seller. Products cannot be returned by cash on delivery (COD); such shipments are not accepted by the Seller, and the Seller bears no responsibility for their loss, destruction, or damage. The costs of returning the Products to the Seller shall be borne by the Buyer.

1.5    In connection with the withdrawal from the Purchase Contract, the Buyer is not liable for any reduction in the value of the Products as a result of handling these Products in a way that is necessary to familiarize themselves with the nature and characteristics of the Products, including their functionality. However, if the Products are damaged, worn out (other than necessary to familiarize with the Products), or partially consumed before being returned to the Seller, the Buyer is liable to the Seller for the damage caused thereby, up to the maximum price of the Products. In such a case, the Seller is entitled to offset their claim for damages against the Buyer's claim for a refund of the Product price. Damage to the original packaging caused by unpacking the Products is not considered damage to the Products.

1.6    If the Buyer withdraws legitimately, the Seller is obliged to return the purchase price to the Buyer, including the shipping costs already paid for the Products as stated in the Purchase Contract, no later than 14 days from the delivery of the withdrawal notice. The Seller is entitled to require the Buyer to prove that they have already sent the Products back, and until this fact is proven or the Products are received, the Seller may withhold the refund. The Seller returns the purchase price to the Buyer by wire transfer to the bank account from which the Buyer made the payment or which the Buyer specifies in the withdrawal notice, or by a money order sent to the Buyer's address specified in the Order, if the Buyer expressly requests it.

1.7    In the event that the Buyer withdraws from the purchase contract in violation of the terms (invalid withdrawal), or if they send the Products back to the Seller unauthorizedly without a valid withdrawal from the Purchase Contract, the Seller shall notify them that the validity of the withdrawal has not been recognized and shall send the Products back at the Buyer's expense.

1.8    If the Seller provided a gift or a bonus item valued at CZK 1 together with the Goods, the donation contract between the Seller and the Buyer (or the purchase contract for this bonus item) is concluded with a resolutory condition. According to this condition, if the Buyer withdraws from the Purchase Contract, the contract regarding such a gift/bonus item loses its effect, and the Buyer is obliged to return the provided gift/bonus item together with the Goods to the Seller.

1.9    The Buyer may use the model form, which is attached to these Terms and Conditions, for withdrawal from the contract.

2    Withdrawal from the Contract by the Buyer – Entrepreneur

2.1    This Section 2 applies exclusively to Buyers who, when concluding the Purchase Contract, act within the scope of their business activity, in connection with their own commercial, manufacturing, or other similar activity.

2.2    The Buyer – Entrepreneur is entitled to withdraw from the Purchase Contract due to its material breach by the Seller, especially if the Seller is in delay with the delivery of Products for more than 14 days. However, circumstances caused by force majeure or obstacles on the part of the carrier shall not be considered a delay by the Seller.

2.3    The withdrawal must be made in writing via email. In the withdrawal notice, the Buyer shall state their first and last name, business entity identification (Company ID / VAT ID), order number (stated in the order confirmation), and date of purchase.

2.4    In the event of a valid withdrawal from the Purchase Contract, the Seller is obliged to return the purchase price to the Buyer; the provisions of Sections 1.4 to 1.7 regarding the return of goods and refunds shall apply mutatis mutandis (correspondingly).